Shipping Policy

Shipping & Handling Information

At Creative Cleanout Covers, we take extra effort and use extra packaging to ensure that your shipments arrive safely, while making every effort to keep your shipping costs as low as possible. When available, we package items together for a single shipment. Shipping & handling costs are calculated in the cart as items are added.

We run free standard ground shipping promotions on covers from time to time. Orders that do not qualify for our free shipping offer incur a minimum charge for shipping and handling within the contiguous United States. Expedited shipping is available for some products and carries an additional charge.

UPS, FedEx or common freight carrier deliveries are not available on Saturday or Sunday; All Canadian orders are subject to our International Shipping Policy.

Shipping Times

Depending on your location, in stock items shipped UPS or FedEx will take 2-6 business days to arrive after you place the order. Common freight carrier shipments will arrive 5-15 days after you place the order.

Expedited Shipping

Some products carry the option of overnight shipping for an additional charge. Expedited shipping orders must be placed by 2 PM EST for next day delivery and can only ship to the contiguous 48 states. Please note, orders only deliver on business days (Monday through Friday).

Delivery Inspection

Do not sign for and/or do not accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at: (714) 841-4930.

UPS/FedEx:
Smaller items are generally shipped via UPS or FedEx. If you are home when the delivery arrives, please inspect the packages for obvious damage. If a product appears to be damaged, please refuse delivery and notify our customer service department immediately. If the delivery is made when you are not home, then please inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made within 48 hours of receipt.

If you discover internal (non-visible) damages after the delivery has been signed for please notify our customer service department immediately.

At Creativecleanoutcovers.com your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately. Creativecleanoutcovers.com cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier. If you have any questions regarding your delivery, please contact our customer service department at: (714) 841-4930.

International Shipping

We want to ensure you get the products you want and need wherever you may live. If you want to ship your order outside the US we would be happy to work with you. Please be advised that you will need to use freight forwarder as Creativecleanoutcovers.com is only able to ship to US addresses. All costs to contract the freight forwarder and additional charges for customs clearance are the customer’s responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When ordering from Creativecleanoutcovers.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Creativecleanoutcovers.com will not be held responsible for any export documentation associated shipping your order outside the US. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. Creativecleanoutcovers.com cannot refund any duties, taxes or fees paid on the order. Please call us at (714) 841-4930, we are more than happy to answer your questions and assist you with your order.